Hope you are well.
As you may already be aware we have had many delays in our production which has resulted in extreme delays in delivery of customer orders.
As the majority of our goods are hand made in the UK the main issue has been centred around production staff shortages.
The above together with unprecedented demand for our products has caused a bottle neck situation in our UK production line.
For this we sincerely apologise and hope we can restore your faith in us as a genuine company with growing pains.
We are currently addressing the issue by:
1) Offering new realistic time lines for any new orders on our website which for anything NOT in stock is now 60 days.
2) For anything IN stock is 3-5 working days.
3) Utilising recruitment agencies to assist with production operatives and automating where we can in order to clear the back log of orders & be in a complete stock IN situation.
Please be rest assured we are working has hard as we can to get your order out for delivery as soon as possible so please bear with us.
Leaving negative reviews does not assist or help anybody so we would be grateful if you can let us know if you cannot wait any longer for your order and we will process a full refund for you immediately OR provide you with an alternative similar product that is in stock.
Please email customer services quoting your order number in the subject line at:
In terms of communication we apologise but we can only currently communicate via email as our phone lines are currently not being manned due to staff shortages.
Staff that would normally answer calls are busy assisting in the factory in expediting customer orders as quickly as possible.
We appreciate your patience and please be rest assured the quality of our products will be worth the wait.
We would also like to take this opportunity to sincerely apologise where our customer services and delivery lead times have not met your expectations but please take note that we are working very hard to ensure the service and delivery times match the quality of our products.
Best Wishes From The Inka Team.